Why won’t my ID verify?
Enter your name exactly as it appears on your ID. If your
license shows “Benjamin,” your form will be rejected if you enter
Why should I download the apps from
You will need the Unlock app to get inside the community, but
you’ll want to follow the instructions form your email to download
the self-guided tour app. It’s full of helpful tips about the
neighborhood, the community, and model home that you’ll want to
hear about. It will tell you all of the features with a simple
Why won’t my building code work?
Typically, entering the code too quickly or without using the #
symbol first is the cause of the problem. Please try again and
press the symbol # first and then the 4-digit code (example #1234).
If this does not work after a couple of times, you may call Tour24
Why do you need my credit card
There is no charge for the tour. We will verify that the credit
card is valid and active. If there should be any damages incurred
with your tour, we reserve the right to charge the damages to your
credit card. *you may see a temporary $1 charge during the process,
but that is immediately removed when you complete your